Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your use of Taxly AI, a document analysis platform operated by Andrei Vandalac trading as Taxly AI. By using Taxly AI, you agree to these Terms.

1. Service Description

Taxly AI provides AI-powered document analysis for expats, employees, and self-employed professionals (ZZP-ers) in the Netherlands. Our services include:

• Payslip analysis and verification
• Contract review (employment, rental, etc.)
• Tax document analysis (M-form, jaaropgave, aanslag)
• AI assistant for Dutch financial questions
• ZZP invoice tracking and BTW/VAT monitoring
• Document vault and organization

2. IMPORTANT DISCLAIMER

3. Account Registration

To use Taxly AI, you must:

• Be at least 18 years old
• Provide a valid email address
• Create a secure password
• Maintain the confidentiality of your account credentials
• Use only one account per person (no account sharing)

You are responsible for all activity that occurs under your account.

4. Subscription Plans

Taxly AI offers free and paid subscription plans (Pro Employee, Pro ZZP). Subscription terms:

• Billing: Monthly or annual billing via Stripe. Charges are processed at the start of each billing period.
• Cancellation: You can cancel your subscription at any time from account settings. Cancellation takes effect at the end of the current billing period.
• No refunds: We do not offer refunds for partial months or unused subscription time, except in cases of technical issues or service unavailability caused by Taxly AI.
• Promotional pricing: First-month discounts (if offered) apply once per account and cannot be combined with other offers.
• Price changes: We may change subscription prices with 30 days' notice. Existing subscribers will be notified via email.
• Free tier limits: Free accounts include 1 full free audit per month (payslip or document) and unlimited scans with preview. Limits reset monthly.

5. Pay-Per-Scan Terms

For one-time document scans without a subscription:

• Payment: One-time payment via Stripe (credit card or iDEAL)
• Access period: Results are accessible for 7 days via a magic link sent to your email
• No refunds: Once the analysis is delivered (magic link sent), the payment is final and non-refundable
• Technical issues: If the analysis fails or is incomplete due to a technical error on our side, contact support@taxlyai.nl for a refund or re-scan

6. Acceptable Use

You agree to use Taxly AI only for lawful purposes. You may NOT:

• Upload documents that you do not have legal right to share
• Upload documents belonging to others without their consent
• Use Taxly AI for fraudulent purposes or to evade taxes
• Attempt to reverse-engineer, hack, or compromise the service
• Abuse the service to generate excessive API costs (e.g., automated scraping)
• Share your account credentials with others
• Use the service to harm, harass, or violate the rights of others
• Violate any applicable laws or regulations

Violation of these terms may result in immediate account suspension or termination without refund.

7. Intellectual Property

Your content: You retain all rights to documents you upload. By uploading, you grant Taxly AI a limited license to process and analyze your documents to provide the service.

Our content: Taxly AI's software, design, branding, and AI-generated insights are protected by copyright and other intellectual property laws. You may not copy, modify, or redistribute our content without permission.

8. Service Availability

We strive to provide reliable service, but we do not guarantee 100% uptime. Taxly AI may be temporarily unavailable due to:

• Scheduled maintenance (we will notify users in advance when possible)
• Technical issues or outages with third-party services (OpenAI, Stripe, Supabase)
• Force majeure events beyond our control

9. Limitation of Liability

Maximum liability: Our total liability to you for any claims arising from your use of Taxly AI is limited to the amount you paid to Taxly AI in the 30 days prior to the claim.

No consequential damages: We are not liable for:

• Decisions made based on AI analysis or insights provided by Taxly AI
• Inaccurate or incomplete analysis results
• Tax penalties, fines, or legal issues resulting from reliance on our service
• Lost profits, lost data, or business interruption
• Indirect, consequential, or punitive damages

Disclaimer of warranties: Taxly AI is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the service will be error-free, secure, or uninterrupted.

10. AI Analysis Accuracy

Taxly AI uses advanced AI models (including OpenAI GPT-4) to analyze documents. While we strive for high accuracy:

• AI analysis may contain errors, inaccuracies, or misinterpretations
• Dutch tax law and regulations change frequently; AI insights may be outdated
• Complex or unusual documents may not be analyzed correctly
• AI cannot provide personalized advice tailored to your specific situation

Always verify important information with official sources (Belastingdienst, your employer, a tax advisor) before making financial decisions.

11. Data Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

12. Termination

By you: You can delete your account at any time from account settings. Upon deletion, your data will be removed according to our Privacy Policy.

By us: We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or abuse the service. No refunds will be provided for accounts terminated due to violations.

13. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated via email or in-app notification. Continued use of Taxly AI after changes take effect constitutes acceptance of the new Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms or your use of Taxly AI will be subject to the exclusive jurisdiction of the Dutch courts.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact

For questions about these Terms or to report violations:
Email: support@taxlyai.nl
Company: Andrei Vandalac trading as Taxly AI
Location: Rotterdam, Netherlands
KvK: 42001653 | BTW: NL005424759B58